The Ticket Union Fan Guarantee

At Ticket Union, getting your tickets should be simple, straightforward, and stress-free. We back every order with our Fan Guarantee, built on fairness, trust, and a genuine love for live events

No guesswork. No scams. Every ticket sold through Ticket Union is verified, authentic, and ready to get you in the door guaranteed.

Plans change. Life happens. Our dedicated team is here to help with any questions, last-minute issues, or unexpected changes before, during, and after your event. You can even stop by our office just 10 minutes north of Boston in Medford for in-person support.

As a sister company to EventThem, Ticket Union proudly supports local artists, venues, and creatives, helping bring energy to our communities while connecting fans with events around the world.

If your event is canceled, you’ll receive a full refund, no hoops, no hassle. If your event is rescheduled, your tickets will be automatically honored for the new date. Our local team is available 24/7 to support you at any stage, including last-minute technical assistance, help locating tickets, or securing a comparable replacement when needed. Your experience comes first, whether you’re planning ahead or already at the show. 

We believe in honest pricing from start to finish. The price you see is the price you pay, no surprises, no last-minute add-ons. Just clear, straightforward ticketing.

This is what we call Ticket Transparency.

From local gems to global headliners, we’re here to make your experience one to remember. Ticket Union puts people first so you can skip the stress and live in the moment.

Whether you’re buying day-of or planning ahead, Ticket Union is designed to keep up with your plans (and your playlist). Our platform works fast, and our team moves faster.

Every option we share is thoughtfully selected from a mix of our in-house inventory and trusted local sellers and partners. With direct relationships and industry insight, we stay on top of availability, timing, and quality. Our role is to help you find the option that best matches your priorities, so you can focus on the fun part: deciding where you want to be.

Did you know you can sell or trade your tickets through Ticket Union? You’ll receive an immediate payout for tickets you sell, or you can use the funds as a credit toward another show, game, or concert you’ve been eyeing.

We’re more than just a platform, we’re people who love live events as much as you do. We enjoy hearing your stories, swapping recommendations, and making sure your event out starts off right.